What is conflict? Roloff defines conflict as "the interaction of interdependent people who perceive opposition of goals, aims, and values and who see the other party as potentially interfering with the realization of these goals" In simple terms it is conflict is a result of two people who stand in the way of what each other desires whether is goals, values, etc.
What is management? The webster dictionary describes management as the conducting or supervising of something.
Conflict management is basically the supervising or resolving of organizational disagreements.
The advantage of conflict management you have the ablility to find out the cause of conflict and bring about a process of change that will in the future prevent such conflict from arising.
The disadvantage of conflict management you are unable to fix the conflict and because of that it causes the conflict to escalate.
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